oksgames Privacy Policy

1. Introduction

oksgames ("we", "us", "our") operates the online casino and sports betting platform accessible at oksgames.vip ("Platform"). In providing this Platform to users in the Philippines and elsewhere, oksgames processes personal data about registered and prospective users ("you", "your"). This Privacy Policy describes what personal data we collect, why we collect it, how we use and protect it, with whom we share it, how long we retain it, and what rights you have in relation to it.

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Philippines Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations, and forms part of the oksgames Terms & Conditions. By registering an account with oksgames or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

oksgames collects personal data through different means and at different stages of your relationship with us:

2.1 Registration and Account Data. When you create an oksgames account, we collect your full legal name, date of birth, Philippine mobile number, email address, residential address, and a self-selected account password (stored as a cryptographic hash — never in plain text).

2.2 Identity Verification (KYC) Data. To comply with anti-money laundering regulations and to verify your age and identity, we may collect copies of government-issued identification documents (e.g., Philippine national ID, passport, driver's licence, SSS/GSIS card), proof of address, and proof of ownership of any payment method you register with oksgames.

2.3 Payment and Transaction Data. We collect records of all deposits, withdrawals, and in-Platform transactions associated with your oksgames account, including GCash reference numbers, PayMaya transaction IDs, bank transfer references, and USDT wallet addresses. We do not store full bank account credentials on our servers.

2.4 Gameplay and Betting Data. oksgames records gameplay activity including bets placed, games played, game outcomes, session durations, and bonus usage. This data is used for account management, dispute resolution, fraud detection, and responsible gaming monitoring.

2.5 Device and Technical Data. When you access the Platform, we automatically collect your IP address, browser type, operating system, device identifiers, language settings, referring URLs, and session timestamps. This data is collected via server logs and first-party analytics.

2.6 Communications Data. We retain records of communications between you and oksgames, including live chat transcripts, email correspondence, and support ticket history, for quality assurance and dispute resolution purposes.

2.7 Marketing Preferences. We record your marketing consent choices and communication preferences so that we can comply with your opt-in or opt-out instructions accurately.

3. How We Use Your Personal Data

oksgames uses the personal data it collects for the following purposes:

• To create, verify, and manage your oksgames account.
• To process deposits, withdrawals, and in-Platform transactions.
• To verify your identity and age in accordance with KYC and AML requirements applicable in the Philippines.
• To deliver the games, promotions, and services you request through the Platform.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct.
• To comply with our legal and regulatory obligations, including reporting requirements under applicable Philippine law.
• To provide customer support and resolve disputes.
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts).
• To send you marketing communications about oksgames promotions, new games, and offers — but only where you have consented to receive such communications.
• To monitor and promote responsible gaming, including enforcing deposit limits and self-exclusion requests.
• To improve the Platform through aggregate analysis of usage patterns.

4. Legal Basis for Processing

oksgames processes your personal data on the following legal bases under the Philippines Data Privacy Act of 2012:

• Contractual necessity: Processing required to create and maintain your account, process transactions, and deliver the services you have requested.
• Legal obligation: Processing required to comply with Philippine law, including KYC/AML obligations, tax reporting, and regulatory cooperation.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: Processing of your data for marketing communications, where such consent has been freely given and can be withdrawn at any time.

5. Sharing of Personal Data

oksgames does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients, and only to the extent necessary:

• Payment processors and e-wallet providers (e.g., GCash, PayMaya) to facilitate deposits and withdrawals.
• Identity verification service providers for KYC and AML compliance.
• Game content providers who require session tokens or player identifiers to operate their games within the oksgames Platform.
• IT infrastructure and cloud service providers who host and operate the Platform under contractual data processing agreements.
• Regulatory and law enforcement authorities where oksgames is required or permitted to disclose personal data by applicable Philippine law.

All third-party service providers who process personal data on behalf of oksgames are bound by contractual obligations to process such data only as instructed by oksgames and to maintain appropriate security measures.

6. Cookies and Tracking Technologies

oksgames uses first-party cookies and similar technologies to operate the Platform, maintain your logged-in session, remember your preferences, and analyse aggregate usage patterns. The types of cookies used include:

• Strictly necessary cookies: Required for the Platform to function. Cannot be disabled without preventing core functionality.
• Functional cookies: Store your preferences such as language settings and game display options.
• Analytics cookies: Collect anonymised data about how users interact with the Platform to help us improve it.

You may control cookie settings through your browser. Disabling strictly necessary cookies will impair your ability to use the Platform.

7. Data Retention

oksgames retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and KYC data is retained for a minimum of five (5) years after account closure, in accordance with Philippine AML record-keeping requirements.
• Transaction data is retained for a minimum of five (5) years from the date of the transaction.
• Communications data is retained for three (3) years from the date of the last communication.
• Marketing preferences and consent records are retained until you withdraw consent and for a period thereafter sufficient to demonstrate compliance.

When retention periods expire, oksgames will securely delete or anonymise your personal data.

8. Data Security

oksgames implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the oksgames Platform.
• Encrypted storage of sensitive data fields including KYC documents and payment references.
• Cryptographic hashing (bcrypt) of account passwords — oksgames staff cannot retrieve your password.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments and monitoring for suspicious access patterns.
• Two-factor authentication available to all oksgames account holders.

In the event of a personal data breach that is likely to adversely affect your rights and freedoms, oksgames will notify you and the National Privacy Commission of the Philippines within the timeframes required by the DPA.

9. Your Data Rights

Under the Philippines Data Privacy Act of 2012, you have the following rights with respect to your personal data held by oksgames:

• Right to be informed: To be notified of the purposes for which your data is processed (addressed in this Privacy Policy).
• Right to access: To request a copy of the personal data oksgames holds about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
• Right to object: To object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: To receive your personal data in a structured, commonly used, machine-readable format.
• Right to file a complaint: To lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, contact the oksgames Data Privacy Officer at [email protected]. We will respond to verified requests within thirty (30) calendar days.

10. Children's Privacy

The oksgames Platform is strictly for adults aged 21 years and older in accordance with Philippine gaming regulations. oksgames does not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account and delete all related personal data. If you believe a minor has registered on the Platform, please notify us at [email protected] immediately.

11. Cross-Border Data Transfers

oksgames may transfer your personal data to service providers located outside the Philippines (for example, cloud infrastructure providers or game platform operators based in other jurisdictions). Where such transfers occur, oksgames ensures that adequate safeguards are in place to protect your data, consistent with the requirements of the Philippines DPA, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law.

12. Updates to This Privacy Policy

oksgames may update this Privacy Policy from time to time to reflect changes in our data practices or applicable law. Material changes will be communicated to registered Users via email or a prominent notice on the Platform at least seven (7) days before taking effect. The date of the most recent revision is displayed at the top of this page. Your continued use of the oksgames Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

13. Contact and Data Privacy Officer

For any questions, concerns, or requests relating to this Privacy Policy or oksgames' data processing practices, please contact our Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 on the oksgames Platform
• Response Time: Acknowledgement within 24 hours; substantive response within 30 calendar days for data subject requests.

21+ oksgames is committed to protecting your privacy and to operating responsibly. For responsible gaming information and self-exclusion tools, please visit our Responsible Gaming page.